We believe in a customer-first policy. If you are not happy with our product or service, we will give you a full refund. If you are not satisfied in any way, please email us at info@dreamofjapan.com.
Our motto is to make you happy and healthy. We wish to become part of your life and that you are happier and healthier than you were yesterday.
Price Guarantee Policy
We strive to be the best online retailer of Japanese products. Our partnership with the best Japanese products in Japan allows us to acquire their products at a reasonable cost, which we transfer to our customers through lower prices. We want our customers to get the best price every time.
If you find any other online store which sells the same item for a lower price within six months of the date of your purchase, please let us know, and we will be glad to match that price and refund you the difference. This is true for our store as well; if you find that our store is lowering the price of a product you purchased from us less than six months ago, we will refund you the difference. We want you to feel confident that you are getting the best price.
To request your partial refund, simply email us a link to the product whose price has been lowered and your order ID. We will process your request and credit your credit card accordingly.
Our 100% Price Guarantee has some limitations:
- Our Price Match Guarantee applies only to the item you purchased from our store. Additionally, the purchase must be completed before requesting the price match.
- We cannot provide a refund for products with engraved custom names.
- Promotions such as coupons, rebates, and buy-one-get-one-free offers are not eligible.
- The item must be in stock on the competitor's site.
- The competitor site must be an online retailer without a physical location.
- We do not offer price-match against discounters and auction sites like eBay, Overstock, etc.
- The competitor site must be an authorized retailer for the item in question.
- The Price Match Guarantee includes the retail price of the item and the shipping cost. It does not include sales tax.
