Store Guarantee: We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Amazon Pay and other various payment method (listed on the footer of the site). All transactions are processed on a secure server. If for any reason you are not completely satisfied with any of our "consumer-packaged" products, please provide us with your purchase information, and we will, without question, give you a full and unconditional refund (excluding applicable shipping fees). There is no need to return the product. You may make use of it as you desire. We reserve the right to limit future sales to anyone who takes unfair advantage of this generous privilege.
Price Guarantee Policy: We strive to be the best online retailer of Japanese Coffee products. Our partnership with the best Japanese coffee roasters in Japan allow us to acquire their products at reasonable cost, which we transfer to our customers in form of lower prices. We want our customers to get the best price every time.
If you find any other online store which sells the same item for a lower price within 6 months of the date of your purchase, please let us know, and we will be glad to match that price and refund you the difference. This is true for our store as well; if you find that our store is lowering the price on a product you purchased from us less than 6 months ago, we will refund you the difference. We want you to feel confidence that you are getting the best price.
To request your partial refund, simply email us a link of the product whose price has been lowered and your order ID. We will process your request and credit your credit card accordingly.
Our 100% Price Guarantee has some limitations:
- Our Price Match Guarantee is applicable only to the item you purchased from our store. Additionally, the purchase must be completed before you can request the price match.
- Promotions such as coupon, rebate, and buy-one-get-one-free offers are not eligible.
- The item must be in stock on the competitor's site.
- The competitor site must be an online retailer without a physical retail location.
- We do not offer price-match against discounters and auction sites such as eBay, Overstock etc.
- The competitor site must be an authorized retailer for the item in question.
- The Price Match Guarantee includes the retail price of the item and the shipping cost. It does not include sales tax.
