We ship directly to our customers worldwide (Except the UK). Your order will be processed on a secure server, then efficiently handled and shipped from Japan. Our knives are carefully packaged with protective material arriving without damage. We offer Guaranteed Satisfaction and Free Shipping, as explained below.
Free Shipping store-wide today!
Our selected shipping providers are DHL, Japan Post, and FedEx, which includes automatic tracking. We have chosen these providers because they are highly efficient, and we rarely have incidents with them.
Our shipments are sometimes subject to customs inspection, which may delay the arrival of your order and for which we have no control. Please contact us if you have not received your knives within 30 days. If, after 30 days, your order has been determined to be lost, abandoned, or stolen, we will give you a full refund, less any previously paid shipping and handling charges.
Order Processing, Order Receipt:
Once you submit your order and it is successfully processed on our secure server, your browser will display an order summary entitled "Order Receipt." Please print this page for your records. Shortly after that, you will also receive an email confirmation, but this email could be delayed due to Internet server traffic. You will not receive a follow-up email after your purchase has been shipped because most orders arrive relatively quickly.
Importing goods of $800 or less is not subject to sales/consumption tax in the US. The carrier will collect sales/consumption tax on shipments outside the US, dependent upon the local tax authority regulations, and is the buyer's responsibility. If the goods are taxed in your part of the world (Europe, for example), the carrier will collect this tax from you, the buyer.
We accept Visa, MasterCard, American Express, Discover, Apple Pay, G Pay, PayPal, Diner's Club, Elo, JCB, and Amazon Pay. All transactions are processed on a secure server.
If, for any reason, you are not completely satisfied with any of our products, please provide us with your purchase information, and we will give you a complete refund (excluding applicable shipping fees). We cannot provide a refund for products with engraved custom names.
Here is a video of an actual customer unboxing what is being received. Not a professional video, but we thought it might give you a realistic view of what you are getting in the box.