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Shipping and Returns - Japanese Scissors

Worldwide Delivery

We ship directly to our customers worldwide (Except the UK). Your order will be processed on a secure server, then efficiently handled and shipped from Japan. Our knives are carefully packaged with protective material arriving without damage. We offer Guaranteed Satisfaction and Free Shipping, as explained below.

Free Shipping

Free Shipping store-wide today!
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Our selected shipping providers are DHL, Japan Post, and FedEx, which includes automatic tracking. We have chosen these providers because they are highly efficient, and we rarely have incidents with them.

Our shipments are sometimes subject to customs inspection, which may delay the arrival of your order and for which we have no control. Please contact us if you have not received your knives within 30 days. If, after 30 days, your order has been determined to be lost, abandoned, or stolen, we will give you a full refund, less any previously paid shipping and handling charges.

Japan Post EMS EMS

Order Processing, Order Receipt:
Once you submit your order and it is successfully processed on our secure server, your browser will display an order summary entitled "Order Receipt." Please print this page for your records. Shortly after that, you will also receive an email confirmation, but this email could be delayed due to Internet server traffic. You will not receive a follow-up email after your purchase has been shipped because most orders arrive relatively quickly.

Taxes:
Importing goods of $800 or less is not subject to sales/consumption tax in the US. The carrier will collect sales/consumption tax on shipments outside the US, dependent upon the local tax authority regulations, and is the buyer's responsibility. If the goods are taxed in your part of the world (Europe, for example), the carrier will collect this tax from you, the buyer.

Store Guarantee

We accept Visa, MasterCard, American Express, Discover, Apple Pay, G Pay, PayPal, Diner's Club, Elo, JCB, and Amazon Pay. All transactions are processed on a secure server.

If, for any reason, you are not completely satisfied with any of our products, please provide us with your purchase information, and we will give you a complete refund (excluding applicable shipping fees). We cannot provide a refund for products with engraved custom names.

Kagoshima Tea Payment Types

Package Unboxing

Here is a video of an actual customer unboxing what is being received. Not a professional video, but we thought it might give you a realistic view of what you are getting in the box.

Magnolia Wooden Handle

Smooth, Comfortable, and Natural Feel

There are many reasons that home cooks and chefs choose to use a magnolia handle. The foremost is that they're incredibly comfortable and feel perfect in hand. The importance of this can't be understated - a knife that's easier to hold is easier to cut with.

High-quality, solid wood.
Smooth, easy hold that feels good.
Great color - water and fade resistance.

Magnolia Wood Handle

Why Magnolia Wood?

Magnolias are beautiful, large flowering trees that have sweet, floral fragrances. The wood of the Magnolia tree is beloved by Japanese artisans for a number of reasons. Such as its easy workability, strength, and lightness. It is also highly water-resistant, has a lovely bright color, and is reasonably priced. These qualities have made it a popular material choice for a variety of objects, including chopping boards, sheaths, furniture, and knife handles.

Magnolia Wood

The Benefits Of Magnolia Wood For Knives

Magnolia handles are the most popular in Japan. The bright-colored wood adds a beautiful natural look and comfortable feel. The wood itself is lightweight and soft, yet tough. It provides a textured grip that helps prevent slipping while cutting. It’s a great choice for knives as it is water-resistant and doesn’t contain any resins that might cause corrosion in carbon steel.

Learn More about Magnolia Wooden Handle

The shape of the Wooden Handle

Shape of the wooden handle

For Left Handed knives, we will situate the D-shape in the opposite way than right-handed knives.

Knife Collar Options

Plastic Collar (Default Option - No cost)

Vegan Friendly & Economical
For those concerned about using animal products - we offer a plastic alternative. It’s just as reliable, waterproof, and durable. It is also the standard, free option.

Vegan friendly.
Waterproof & durable.

Helps protect your fingers.
The cheaper option.

Molded Buffalo Horns

For an additional $100

Buffalo horn is a waterproof, durable, and natural material pleasing to the eye. It feels especially nice when held. This material is a traditional choice and gives knife handles a classic Japanese look. It also makes the knife 100% natural origin.

Ethically sourced.
From Japanese water buffalo.

Helps protect your fingers.
Smooth & natural to the touch.